Privacy Policy

Croshina Home is a homeware shop based in Tripoli, Lebanon. For anything to do with your information, email us at hello@croshina.com or call +961 3 145 123.

We collect only what we need to run the shop:

• Account details. If you create an account: your name, your email address and a password.
• Order and delivery details. When you place an order: your name, email address, phone number and delivery address, and what you ordered.
• Gift cards. If you buy a gift card: your email address, the recipient’s email address, and any names or message you choose to add.
• Favourites and reviews. The products you save to your favourites, and any review you write. A published review is shown on the product page together with the name you gave.
• Your cart. What’s in your cart, remembered with the help of a cookie so it’s still there when you come back — even if you’re not signed in.
• How the site is used. When analytics is switched on (see Cookies below): general information such as which pages are visited and what kind of device and browser is used.

• To prepare and deliver your order, and to contact you about it — including by phone to arrange delivery.
• To run your account: signing you in and showing your past orders and favourites.
• To send gift cards to the people you choose.
• To show product reviews to other shoppers.
• To keep the site secure and working, and to understand how it’s used so we can improve it.

We don’t sell your personal information.

We share your information only where it’s needed to run the shop:

• Delivery partners receive your name, phone number and address so they can bring you your order.
• Service providers that help us run the site — such as website hosting, email delivery and, when switched on, analytics — handle information on our behalf.
• Authorities, where the law requires us to.

Cookies are small files that a website stores in your browser. We use a few that the site needs in order to work:

• A cart cookie, so we can remember what’s in your cart.
• Sign-in cookies, so you stay signed in to your account.
• A security cookie that helps protect the forms you submit.

We may also use Google Analytics and Microsoft Clarity to understand how visitors use the site — for example, which pages are popular and where people get stuck. These tools are only loaded when we have switched them on, and when they are, they set their own cookies.

You can block or delete cookies in your browser settings. If you block the necessary ones, parts of the site such as the cart and signing in won’t work properly.

We keep your account details for as long as your account is open, and order records for as long as we need them to handle returns, answer your questions and keep our business records. You can ask us to delete your information at any time — see below.

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it and close your account.

Email hello@croshina.com, ideally from the address linked to your account or order, and we’ll take care of it. We may need to keep some order records where the law requires it.

We take care to protect your information, but no website can promise perfect security. Please choose a password you don’t use anywhere else, and tell us straight away if you think someone else has accessed your account.

If we change how we handle your information, we’ll update this page and the date at the top.